maureen biggar online counselling

maureen biggar online counselling


Confidentiality and tech.

How does it work?

All commuication between us is confidential and saved securely electronically.   I will not reveal your details or communication to anyone without your written permission, except where disclosure is required by law. 

See below.

Government authorities have the right to access our email or video accounts only if there is suspicion of illegal or terrorist activities.  Therefore I am not able to guarantee confidentiality in circumstances which lead to access being granted  by your email provider or your video platform provider.  

As we know from recent news stories, nothing on the internet is 100% secure.
I recommend using encrypted video platforms such as Zoom or Vsee on PCs or FaceTime on Apple devices.  Skype is not encrypted.

To protect the confidentiality of our sessions  I ask that you are alone and not likely to be disturbed, and that you do not record our sessions.

Data Protection - GDPR 
I am registered with the Information Commissioner's Office ( and comply with their requirements regarding the safekeeping of personal data.

Technical Stuff
The most popular ways of communicating online are via video or phone. I use a secure video platform, either Vsee or FaceTime, both of which are encrypted. I find this is the closest to face to face counselling.
Vsee can be downloaded for free for individual use.

I will respond to emails and texts during my normal working hours

9am- 6pm on Monday, Tuesday, Wednesday

9am - 4pm on Friday 

Light and dark on a rainy evening
Light and dark on a rainy evening